How to Fix HP Error 68.15 (Used Cartridge Detected)
📑 In This Guide
Is your HP Envy printer showing error 68.15? You are not alone. The error code 68.15 indicates used cartridge detected, and it affects thousands of HP printer users worldwide. The good news is that this error is usually fixable at home without calling a technician.
In this comprehensive guide, we will walk you through 4 proven methods to fix HP error 68.15. We have organized these fixes from the simplest to the most advanced, so you can start with the easiest solution first. Most users can resolve this error in under 23 minutes.
What Is HP Error 68.15?
Error 68.15 is a common HP printer error that indicates used cartridge detected. This error can appear on your printer's control panel display or as a pop-up message on your computer screen when you try to print.
When error 68.15 occurs, your printer may stop printing, flash warning lights, or display the error code. The root cause is typically related to a previously used or refilled cartridge has been installed. Understanding what triggers this error is the first step toward fixing it.
Error 68.15 can affect various HP Envy models, both older and newer versions. If you are experiencing this error, do not worry — we have compiled all the necessary troubleshooting steps below to help you get your printer back to正常工作.
Common Causes of 68.15
This error can be triggered by several factors. Understanding the root cause helps you choose the right fix.
- A previously used or refilled cartridge has been installed.
- Internal hardware malfunction.
Printer Models Affected by 68.15
68.15 has been reported on the following HP printer models:
| Printer Series | Models | Common? | Easy Fix? |
|---|---|---|---|
| HP Envy | 3580, P2055, 3846 | ✅ Yes | ⚠️ Varies |
Error 68.15 appears across multiple HP printer series.
4 Proven Ways to Fix 68.15
Try these methods in order. Start with the easiest and most common solutions first.
Method 1: Power Cycle
Easy ⏱ 2 minutes-
1. Turn printer off.
2. Unplug from power.
3. Wait 60 seconds.
4. Plug in and restart.
Method 2: Inspect and Fix Used Cartridge Detected
Easy ⏱ 5 minutes-
1. Open printer access areas.
2. Check for paper jams.
3. Clean any visible issues.
4. Close all doors and try again.
Method 3: Update Drivers and Firmware
Medium ⏱ 10 minutes-
1. Visit HP Support website.
2. Enter your printer model.
3. Download latest drivers.
4. Install and restart.
Method 4: Factory Reset
Medium ⏱ 5 minutes-
1. Navigate to Setup menu.
2. Select Factory Reset.
3. Confirm and wait for restart.
If none of the methods resolve error 68.15, it is time to call HP customer service. Have your printer model and serial number ready.
Frequently Asked Questions (FAQs)
HP error 68.15 relates to used cartridge detected. A previously used or refilled cartridge has been installed.
Follow the step-by-step methods in this guide starting with power cycling.
Check your warranty status. Hardware errors are typically covered.
Most cases are resolved within 15-20 minutes using the methods above.
Not usually. Most users can fix this at home.
Conclusion
HP error 68.15 can be frustrating, but as you have seen, there are 4 effective ways to resolve it. In most cases, starting with a simple power cycle or checking your cartridges will solve the problem quickly.
If you have tried all the methods above and the error 68.15 persists, it may be time to contact HP support for professional assistance. Remember to keep your printer's firmware updated and use genuine supplies to prevent future errors.
Remember: power cycle first, check connections second, and update firmware third. Error 68.15 can be resolved step by step.